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Terms & Conditions

Terms & Conditions in a Nutshell

  1. Marcheo is a marketplace for local retailers
  2. Marcheo does not curate the products listed
  3. Marcheo charges a service fee to the retailers.
  4. Marcheo does not take any responsibility for the products sold, accuracy of information, or accuracy of photos posted on our site by retailers.
  5. Marcheo does not handle refunds, returns, shipping or other activities once the purchase has been made.
  6. Sellers on Marcheo are responsible for their products.
  7. Marcheo does not offer customer service on behalf of vendors. Any issues or disputes must be handled directly with the vendor.

Full Terms & Conditions 

Welcome to MARCHEO (the MARCHEO.co website and MARCHEO mobile app).

Marcheo Inc. (hereinafter identified as "we" or "MARCHEO”) describes the Terms of use applicable to the MARCHEO platform.

By using MARCHEO, you acknowledge having read and understood these Terms and you accept them, and any changes that may be made to them. These Terms are a legally binding contract between you and MARCHEO.

These Terms may be subject to changes, additions or deletions at any time. Any changes will be posted on this page. Changes will be effective upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of MARCHEO following the changes constitutes your acceptance of the updated Terms.

If you don’t agree with these Terms, you may not use MARCHEO. You may however decide to cancel your account at any time.


Definitions

MARCHEO

  • MARCHEO is a platform that recreates a virtual marketplace, connecting people and businesses from around the world, enabling them to buy and sell a variety of products and services.

Sellers

  • A Seller displaying and performing commercial activities on MARCHEO is an independent businesses. Sellers on MARCHEO have their own terms and conditions, methods of order processing and delivery, etc.
  • Any person with a registered retail business can open a Store on MARCHEO, unless other exclusions are enforced by applicable laws in the country/region where the Seller operates.

Buyers

  • A Buyer is a person who is looking for products and services at retailers and other businesses in the community where they operate.
  • A person using MARCHEO may take the role of a Buyer, a Seller, or both, and switch between these roles at will.


Rules and Best Practices for Sellers

MARCHEO conducts business from its offices located in Montreal, Canada, but its platform may be used in other locations around the world. Therefore, if you choose to use MARCHEO, you do so on your own initiative and are responsible to comply with the laws applicable to you in your region/country where you conduct business.

You are personally responsible for any products and services you publish as a Seller on MARCHEO, just as you are responsible for all communications you make via MARCHEO. You acknowledge that you have all necessary rights, including intellectual property rights, on all goods and services that you publish as a Seller on MARCHEO.

We make no representation as to the control of any material published on MARCHEO. We are not, and can not be held responsible for the correctness, legality, compliance with intellectual property rules or with the conditions of use of all products and services published by our users.

The marketplace represented by MARCHEO is a community based primarily on trust. We strongly encourage you to gain and merit the confidence of your Buyers by following these rules:

  • Maintaining your space and your catalog updated and in good order
  • Offer excellent customer service
  • Respect the business values and principles of our community

MARCHEO allows you to personalize your sale and communication space and create your image. A good practice is to make full use of the space provided to present information about your store, your assortment of products and services, promotional items, etc.

Please ensure the accuracy of products and services' listings and that of all information you provide on MARCHEO. Further, please keep in mind that the quality of photos you use to present your assortment is critical to the success of your on-line Store.

  • The images you upload on MARCHEO should have an aspect ratio equal or close to 1:1  and resolution of at least  500x500 pixels. In addition, the format of the images provided should be JPEG or PNG.
  • A white background should be preferred for images of products (objects) photographed in full.

We will help you maintain your Buyers' trust through various means (as part of our Service), and also through good customer service practices. Here are some best practices we strongly encourage you to follow:

  • Observe the processing and shipment delays agreed with your customers
  • Respond to Buyer Chat requests as soon as possible
  • Explain clearly your Store's terms and conditions of sale and observe the commitments you make in them
  • Try to resolve disputes and conflicts directly with the Buyer.
  • If you cannot complete or deliver an order, you must inform the Buyer and agree with him on a solution that suits both parties. Note also that a payment can be easily canceled from your Stripe account
  • When you indicate on MARCHEO that an order is completed, you should ensure that all respective items are available for the Buyer to pick-up them up

To maintain the security of our services and the confidence in MARCHEO as an e-commerce platform, and to help you provide the best possible experience for your customers, we are vigilant about orders resulting in a negative experience for Buyers.

  • This includes, without limitation:
    • litigation for non-delivery
    • litigation for false or misleading description
    • cancellations of payment for non-delivery
    • cancellations of payment for noncompliance
    • bad reviews
    • canceled orders
  • If you experience any of the problems identified above, MARCHEO can contact you and provide you with tips to get your online store back on track.
  • If your customer service does not improve over time, other actions may be taken against your account. The refusal or inability to provide even a minimal level of customer service can result in the outright closure of your MARCHEO account.

As a Seller on MARCHEO, you have access to all the tools that we have designed for you.


Categories of Products Allowed

All products can be marketed on MARCHEO, with some exclusions.

Certain categories of products or services cannot be marketed on MARCHEO because they have been identified by Stripe, our payment partner operator. Note that many of these exclusions are also directly imposed by the card operators network or by suppliers or operators of banking solutions.

The following list identifies lines of business and products that are excluded from MARCHEO. If you have questions regarding the legitimacy of your product on MARCHEO, feel free to contact us (info@marcheo.co) to ensure the compliance of your offer.

List of business practices and product categories that are excluded on MARCHEO and that you, as a MARCHEO User, agree to abide by

  • a. Online or other non-face-to-face tobacco, e-cigarette sales, or related items (such as personal vaporizers or e-juice)
  • b. Weapons and munitions
  • c. Virtual currency that can be monetized, re-sold or converted to physical or digital products or services or otherwise exit the virtual world
  • d. Sexually-oriented or pornographic products or services
  • e. Marijuana dispensaries and related businesses
  • f. Door-to-door sales
  • g. Offering substantial rebates or special incentives to the cardholder subsequent to the original purchase
  • h. Engaging in deceptive marketing practices
  • i. Negative response marketing
  • j. Sharing cardholder information with another merchant for payment of up-sell or cross-sell product or service
  • k. Evading Card Network’s chargeback monitoring programs
  • l. Engaging in any form of licensed or unlicensed aggregation or factoring
  • m. Airlines
  • n. Age verification
  • o. Age restricted products or services
  • p. Bail bonds
  • q. Bankruptcy lawyers
  • r. Bidding fee auctions
  • s. Collection agencies
  • t. Chain letters
  • u. Check cashing, wire transfers, or money orders
  • v. Counterfeit products
  • w. Currency exchanges or dealers
  • x. Embassies, foreign consulates, or other foreign governments
  • y. Firms selling business opportunities, investment opportunities, mortgage consulting or reduction, credit counseling, repair or protection, or real estate purchases with no money down
  • z. Cruise lines
  • aa. Credit card and identity theft protection
  • bb. Essay mills
  • cc. Flea markets
  • dd. Drug paraphernalia
  • ee. Extended warranties
  • ff. Psychic services
  • gg. "Get rich quick” schemes
  • hh. Gambling (including but not limited to lotteries, Internet gaming, contests, sweepstakes, or offering of prizes as an inducement to purchase products or services)
  • ii. Sports forecasting or odds making
  • jj. Illegal products or services
  • kk. Mail-order brides
  • ll. Money transmitters or money service businesses
  • mm. Multi-level marketing or pyramid schemes
  • nn. Online or other non-face-to-face pharmacies or pharmacy referral services
  • oo. Prepaid phone cards, phone services or cell phones
  • pp. Pseudo pharmaceuticals
  • qq. Quasi-cash or stored value
  • rr. Securities brokers
  • ss. Shipping or forwarding brokers
  • tt. Substances designed to mimic illegal drugs
  • uu. Telemarketing
  • vv. Telecommunications equipment and telephone sales
  • ww. Timeshares
  • xx. Centralized travel reservation services or travel clubs
  • yy. Personal computer technical support
  • zz. Selling video game or virtual world credits (unless you are the operator of the video game or virtual world)
  • aaa. Selling social media activity, such as Twitter followers, Facebook likes, or YouTube views
  • bbb. Any product or service that infringes upon the copyright, trademark, or trade secrets of any third party
  • ccc. Any product, service or activity that is deceptive, unfair, predatory, or prohibited by one or more Card Networks
  • ddd. Funding any of the items included on this Prohibited Businesses list

The previous exclusion list may change over time, depending on changes in laws, for example. We reserve the right to refuse the marketing of any products and services it deems not consistent with its corporate values or those of his community.

To the exclusions identified above, one must also add all the goods and services whose distribution has been deemed illegal by Canada. 

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Representation and Description of Products by Sellers

Honesty is important for MARCHEO and for our community. We ask vendors to give an accurate representation of themselves, their activities and their products and services. On MARCHEO, vendors are required to validate that their products and services are properly represented.

We perform regular audits to ensure that sellers who use MARCHEO represent their assortment of products and services with the highest possible accuracy. However, we do not guarantee that the description of businesses, products and services or any other content on MARCHEO are accurate, complete, reliable, current, or error-free.

In this regard, we may contact the Sellers in violation of these terms to help them align their practices in accordance with these terms. We can also close the MARCHEO accounts of Sellers who do not respect the rules of the web site and our community.

We also reserve the right to delete the descriptions of products or services that do not meet the desired criteria for quality or whose sale is prohibited.

If a product or service published by a Seller on MARCHEO does not conform to its description, your only recourse is to settle the dispute directly with the merchant in order to aim for a refund or an agreement related to the policies of that Seller.

Prices Displayed on MARCHEO

The prices of goods and services displayed on MARCHEO are determined by Sellers using MARCHEO.

Prices shown are final. The inclusion or not of taxes in the advertised price is under the seller's responsibility and must comply with the local legislation applicable to the place of business.

The amount of each purchase is deducted from the payment card when ordering, then debited when the Seller completes the order and the products can be picked up by the Buyer, or delivered or shipped by the Seller.


 

Rules and Best Practices for Buyers

When you buy from a Seller on MARCHEO, you directly support an independent local business activity.

As each Seller is unique, terms of sale and order processing delays vary from one store to another. If you have a question about a product or an order, use the Chat feature to contact the Seller directly from within the MARCHEO website or via the mobile app.

In addition to honoring their own terms and conditions, we ask Sellers to respect the MARCHEO rules and best practices when conducting business and serving customers.

After purchasing an item, you can evaluate and publish your assessment of the buying experience with the respective Seller.

To have the best possible shopping experience on MARCHEO, make sure you read and understand the Sellers' terms of sale and the product information provided in their listings.



Changes to the Services

At any time, MARCHEO may change, suspend or discontinue any part of its Platform or its Services, including the availability of any feature, database or content.

We may also impose limits on certain items or restrict the access to certain sections of our platform without prior notice and without liability.


Registration and Security

When you create an account on MARCHEO, you must choose a username and a